Clinic Policies
We are rebranding! Align Spinal Health is becoming Rekinect Health!
Private Patients and Cash-Plan Insurance Patients
Booking
We use the JaneApp clinic management system to process and manage all bookings. In order to make a booking you will need to register an account and provide your name, address, email and telephone contact details. You will also need to register a valid credit or debit card as a means of payment.
Payment
Payments for Private patients and Cash-Plan Insurance patients will be taken automatically at the time of booking. When the payment is processed your appointment will be confirmed. Unfortunately, we can't accept cash or cheques. Invoices are generated in full at the completion of the appointment.
Cancellation
Appointments which are not attended and appointments which are cancelled within 24 hours of the appointment start time will be charged at the full appointment rate.
Appointments which are rescheduled within 24 hours of the appointment start time will be charged at 50% of the full appointment rate.
If you are running late for your appointment please contact us as soon as possible. We'll try our best to fit you in on the same day, but if that's not possible the appointment will be treated as a late reschedule.
Direct Indemnity Scheme Insurance Patients
We are an approved partner of the following Health Insurers and we can charge directly to them if your Insurance scheme allows it:
Aviva, Axa, Bupa, Vitality, WPA
Booking
To make a booking, Direct Indemnity Scheme patients must contact the clinic manually via WhatsApp, Telephone or Email.
If you're making appointments under these schemes, please make sure you have the following details before booking, as they will be needed to confirm your appointment:
Your Insurer Name
Your Scheme Name
Your Policy Number
Your Policy Excess
When making your first appointment you will need to provide these details along with your name, address, email and telephone contact details. You will also need to register a valid credit or debit card. The booking will be reserved for up to 48 hours whilst your policy details are confirmed with your insurer. Once verified with your insurer, you will receive confirmation of your booking completion.
If you fail to provide valid insurance details then your appointment will default to a Private Patient appointment, your registered credit or debit card will be charged the full rate of the Private Patient appointment, and the standard Private Patient Payment and Cancellation policy applies (see above).
Payment
If we are able to validate your insurance details we can bill your insurer directly through their online portals. You may be required to pay an excess to your insurer depending on your scheme terms.
In the event that your insurer fails to cover the costs of treatment, Direct Indemnity Scheme patients will be liable for the full amount billed.
Cancellation
If you don't attend one of your appointments, or cancel or rearrange an appointment within 24 hours of the appointment start time, the full appointment cost will be charged to your registered credit or debit card.
Marketing
We don't send many marketing mails, but if you don't want to see any you can choose to opt out of them at any time and we'll remove you from our marketing mail list.
We may need to contact you occasionally with notifications of changes in policy, products or pricing.
Data Protection
We treat your privacy seriously. All clinical records are protected under the GDPR rules. We don't share any personal information with any third parties without your explicit permission and we are held accountable by the Information Commissioners Office.